Return and exchange policy

ⓘProducts will be carefully inspected before shipment. Returns and exchanges due to personal factors/size/color differences and other issues are not provided. Please carefully confirm the details of the product before placing an order.下單 。

ⓘ To ensure the rights of both parties, please record the entire process of unpacking the package. After unpacking, please check the condition of the product to confirm that the style/color/size/quantity is not defective before trying it on or using it.試穿或使用 。

ⓘIn accordance with the applicable criteria for reasonable exceptions to the right to terminate communication transactions stipulated in Paragraph 2 of Article 19 of the Consumer Protection Act, a seven-day hesitation period will not be provided for opened personal hygiene products/underwear based on hygienic principles.供七天猶豫期 。

 

Q1: What should I do if the product is out of stock?？

All A1 pre-ordered products are out of stock and you may be notified individually. You may choose to exchange/refund, so don’t worry.不用擔心。

※If there are out-of-stock items in your order, you can choose擇Exchange for the same model, different colors and sizes with other products of the same price or choose a full refund退款，The remaining outstanding amounts in the order cannot be changed as usual.。

 

Q2 Can I return or exchange the goods?嗎？

The A2 product page provides detailed product descriptions, pictures, size charts and multi-way pipes. You can contact customer service for confirmation. Therefore, returns and exchanges due to personal factors/size/color difference/inconsistency with imagination, etc. are not provided.題退換貨；However, if there is a major defect in the product itself, it can only be returned or exchanged after communication and consensus.。

※The products selected in the store are all ordered according to the products specified by the buyer. Additional products must be agreed by the buyer and confirm the product details before placing an order with the manufacturer. This is a violation of the Consumer Protection Act.護法第19The proviso in Paragraph 1 of Article 1 does not apply to customized benefits based on consumer requirements. The seven-day appreciation period is not applicable. Please choose carefully before placing an order.請謹慎選購。

 

Q3 Return and exchange methods式？

A3：Please contact customer service within three days to return or exchange foreign products. It is very easy to encounter out-of-stock, shortage of raw materials, etc. After receiving the goods, check as soon as possible so that we can provide you with good return and exchange services. Returns and exchanges will not be accepted for more than seven days. Contact customer service email. 絡客服信箱 service@so-me.com.twOr join the official Line and provide the order number, photos and videos of defect details. After communicating and reaching a consensus, you can choose to exchange/refund./退款。

※For majorly defective products, exchange them for other products of the same style, color and size with the same price or choose a full refund.額退款 。

※Items with major defects and out of stock： Exchange for the same model, different colors and sizes with other products of the same price or choose a full refund退款 。

※If it is a defect, the related freight will be borne by SO ME.擔 。

※The buyer will be responsible for the shipping costs if there are no defects.擔。

 

【Products that cannot be returned or exchanged and in special conditions】

  • Make an application with customer service after more than seven days after receiving the goods. 。
  • Special items such as lucky bags, clearance and additional purchases, and other non-original price discounts are provided with size charts and no returns or exchanges are provided.提供退換貨） 。
  • Intimate clothing and underwear褲/sock/Swimsuit products, accessories, bracelets（手環/necklace/earrings/hair accessories） 。
  • Insufficient product accessories、The integrity of the tag is not maintained. The integrity of the product is not maintained. The integrity of the product is not maintained.完整性） 。
  • Processing of non-products as they are on the product, such as embroidery, cutting and printing裁剪、打印…wait 。
  • The event gifts were not returned with the return package. 。
  • Special packaging or product accessories are damaged 。
  • Remaining non-product odors such as perfume and body odor、煙味…wait 。
  • Clothes stained with powder makeup/Dirt caused by use such as dirt and wear、磨損）…wait 。

 

【Not within the scope of defects】

  The following situations are within the acceptable and reasonable range under international inspection standards.。

  • The buttonholes are not opened, the threads are a little off, there are very small stains, the buttons can be sewn back, and they are asymmetrical within a reasonable range. Measure the dimensions when laid flat.平放測量尺寸1~2cmThe material is not as expected as expected. Special stitching. Reassuring stitching.心縫線/Fixed pocket seams） 。
  • New products may have the smell of original fabric or dyes. Ventilate first and then wash to remove it gradually.漸清除 。
  • Printed products may have uneven printing and dyeing, and bits and pieces of offset printing may fall off./Small stains on printing and dyeing（5Below square centimeters） 。
  • Products with color difference may have color differences due to different monitor settings or ambient brightness. Products are subject to the actual color.為準 。
  • Some slight snagging of yarn can be eliminated as long as the local stretch is performed, so it is not considered a defect.屬瑕疵 。
  • Some special fabrics may have slight wrinkles due to the packaging and transportation process, but they will not affect the appearance and safety of use after wearing.安全性 。

 

☞If you purchase SO ME products, you have read the return and exchange policy in detail and agree to the SO ME regulations and follow the SO ME after-sales mechanism.處理。

☞SO ME has the final decision-making power to explain and define whether the returned goods meet the return conditions.。

☞SO ME sincerely hopes to establish a good trading relationship with you and provide you with a comfortable shopping experience，If SO ME cannot comply with the above relevant specifications, SO ME has the right to refuse to provide you with any related services.務。